Re-Enrollment FAQ's
Payments & Auto-Renewal
+ When will my account renew, and how does the payment plan work? ▾
Your account will be automatically renewed on a 12-month, interest-free payment plan, with the first installment due on February 15, 2026. If you'd like to change the primary card on file, please fill out the Change my Payment Form.
+ How do I opt out of automatic re-enrollment? ▾
To opt out of the automatic re‑enrollment program, an opt‑out form must be submitted prior to February 13, 2026.
+ What happens if my payment is declined? ▾
Members have 30 days from the initial missed payment date to update their credit card information and make payment. If payment has not been arranged with the Membership Service Team after 30 days, a late fee of $25 will be applied and season seats will be removed from the account. If the payment remains outstanding after 45 days, the seats will be released into available inventory and tenure will be forfeited. This payment management policy is designed to ensure timely and consistent handling of declined payments. Violations of this policy may result in the loss of seats and tenure.
Tenure & Membership
+ How is my account tenure determined? ▾
Tenure is based on the first season you became an ALL‑IN Member and increases with each consecutive season’s renewal.
+ If I opt out, what happens to my tenure? ▾
If you opt out of your membership, your tenure will reset should you return in a future season.
Seat Relocation & Upgrades
+ Can I relocate or upgrade my seats? ▾
You can relocate or upgrade seats based on currently available inventory. As an ALL-IN Member, you will also receive first access to newly available seating options before they are offered to the general public during our Select-A-Seat event in the offseason.
+ When will Select-A-Seat details be shared? ▾
Select-A-Seat details will be shared at the start of the off-season.
Playoffs & Extras
+ Do I have access to my seats for the Calder Cup Playoffs? ▾
As an ALL‑IN Member, you will receive first right to your same seat location for the 2026 Calder Cup Playoffs at an additional cost through a Playoff Strip. Playoff Strips are a commitment to your seat for the entire Calder Cup Playoff run. You may also add additional tickets for home playoff games, subject to availability.
+ How does playoff billing work? ▾
Access to the 2026 Calder Cup Playoffs is included in your ALL‑IN Membership at an additional cost. Pricing and information will be finalized and distributed no later than April 2026. The convenient Pay-As-We-Play (PAWP) option will automatically charge your primary card on file as the Reign advance each round. If you do not have a current primary card on file, a Reign representative will contact you.
+ What if I don't want the playoff strip? What do I need to do? ▾
Members who do not want their seats for the 2026 Calder Cup Playoffs will need to fill out the Playoff Opt-Out Form. The form will be available by April 2026.
+ What happens to money paid for games that are not played? ▾
If any games go unplayed, the amount paid will be credited to your 2026-27 ALL-IN Membership balance at the conclusion of our playoff run or refunded if you paid your membership in full. If you opted out of your season tickets for the 2026-27 season, you will also be refunded at the conclusion of playoffs.